Transform your organization through customer-obsessed innovation and unlock measurable productivity gains. This immersive training experience blends the 25 Laws of Customer Obsession with case studies, real-world simulations, and hands-on exercises to help you lead with confidence.

4 Sessions

September | October 2025

VIRTUAL

The DNA of Strategic Customer Obsession

Build Your True Competitive Advantage

Program Benefits

Discover the advantages of joining our program and enhance your experience with us.

Learn What Works

Discover real strategies from Amazon, Apple, Netflix, Disney, and Google - organizations that lead with customer obsession and innovation.

Master Execution

Gain practical skills in journey mapping, feedback loops, and agile implementation.

Accelerate Career Growth

Participants with strong strategic skills are 1.8x more likely to be promoted within 18 months.

Deliver Measurable Results

Companies applying these strategies report:

  • 23% higher revenue per customer

  • 32% faster decision-making cycles

  • 15% increase in employee engagement

Confidence in Action

Learn through case studies, peer-based learning, and simulation exercises.

Your Innovation Plan

Build your personal 48-point innovation readiness roadmap.

Capstone Project

Complete a final project to strengthen your career credibility and join a network of cross-industry Innovation Champions.

Program Fees

  • Registration & Materials: $150 (non-refundable)

  • Virtual Program Fee: $450

  • Total Investment: $600 per participant
    *50% refund available if cancellation occurs 15 business days before the class start date.

What you Receive

Each participant receives:

  1. The DNA of Customer Obsession Book

  2. Quick Reference Guide to the 25 Principles

  3. Leadership Self-Assessment & Growth Plan

  4. Certificate of Completion